Merchant Customer Service - Help Desk

We support our merchants Monday - Friday, 9:00 am - 6:00 pm CST by calling (800) 418-9285.
After Business hours you can call or email your Dedicated Account Manager for assistance.

PROSPECTIVE MERCHANTS:

Please contact us at 800.418.9285 or email us so we can provide you with answers to your questions about E-Commerce Exchange and how we can serve you.

EXISTING MERCHANTS:

E-Commerce Exchange strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your E-Commerce Exchange merchant account.

To make changes to your existing account, please choose from the necessary forms:

Change / Request Forms

ACH Debits/Credits Change Request Form
Card Addition/Change Request Form
Address/Phone/Fax Change Request Form
Processing Limit Change Form
Business Name Change Form
Close Merchant Account Request Form
PayMeNow Account Closure Form
Seasonal Hold Form - Temporary Closure

For more information, please click on one of the guidelines below:

Answers and Prevention Tips for Chargebacks and Retrievals
About Your Merchant Account
Information Contained in the MAD Report
Sample of Your Merchant Statement
Understanding Your Merchant Statement
Proper Transaction Processing
E-Commerce Risk Management Guidelines
Debit Card Service Guide
Glossary of Terms
E-Commerce Exchange Mini-Application

PayMeNow Documentation

The documents below are provided to assist you in incorporating the PayMeNow products into your business. Most are available in .pdf format, which requires Adobe Acrobat Reader to view. Click below to download a copy of the Acrobat Reader.

For questions regarding your existing PayMeNow account, contact us at:

Phone: (800) 418-9285
Email: support@ecxoc.com
Click here to download manuals

iPayment Merchant Account

To view your iPayment Merchant online reports, click here.

Voice Authorization Contacts

MasterCard & Visa (800) 228-1122
American Express (800) 528-2121
Discover (800) 347-2000
Diners Club (800) 525-7376